Terms & salon information
Booking information, salon policies and useful details before your visit.
Appointments and confirmation
Appointments are arranged personally with Katie. Sending an online form, email or WhatsApp message does not confirm a booking. Katie will confirm the date, time, duration and suitability of your requested service directly.
Deposits and cancellations
A deposit may be requested to secure an appointment. If you cancel with less than 48 hours’ notice or miss an appointment, the deposit may be forfeited. Katie will explain the terms applicable to your booking before confirmation.
Prices
Prices are indicative and may change. Additional work, colour correction, hair length or density may affect the amount charged; Katie will discuss any extra charges with you before proceeding. Bridal and special-occasion services marked P.O.A. are quoted individually.
Colour services and safety
Please tell Katie about relevant allergies, skin sensitivities or previous reactions before a colour or chemical treatment. Some colour services require a skin test at least 48 hours before your appointment. Katie will advise on the correct process.
Payment and aftercare
Payment is normally due at the time of your appointment, taking into account any deposit already paid. Please follow any professional aftercare advice Katie provides.
Haircare products
Haircare products can be discussed with Katie before purchase. Prices and availability are confirmed directly with the salon. An enquiry does not itself place an order.
For help with a previous product purchase, see returns and refund enquiries. Information about salon collection and previous delivery enquiries is also available.
Your legal rights
Nothing on this website is intended to remove or restrict rights that cannot lawfully be excluded under UK consumer law. The salon is operated by Katie’s Unisex Hair Salon Ltd (registered in England and Wales, company number 16159246).